Help Centre

Shipping FAQs 4

• How long will delivery take?
• Why have I only received part of my order?
• How can I track my order?
• Can you deliver products?

Brand Stories 2

• Vogue
• Midea

Returns & Refunds 1

• Can I return if I change my mind?

Dishwashers 14

• E5 Error Code - Dishwasher
• Error Codes for Dishwasher
• Dishes Not Drying
• Dishwasher not cleaning dishes properly
• Rust Stains on Cutlery

View all 14

Waste Disposal 1

• My Waste Disposal unit is jammed/won't work?

Getting Started 0

Ovens 10

• Oven Door - "Shattered" or "Exploded"
• Oven Enamel Damage - Base of Oven
• Condensation & Steam
• Replacing Coil Elements
• Oven Cleaning

View all 10

Fridge/Freezers 12

• Fridge Freezer Making Loud Sounds
• What is "Auto Defrost"?
• My fridge has more condensation than normal/not cooling well?
• My Fridge is not cooling?
• Water Dispenser Leaking/Dripping (Non-Plumbed)

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Washing Machines 22

• Washing Machine won't turn on
• No water supply
• Error Codes for Active & Crown Series Washing Machine.
• Error Codes for Top Loader Washing Machine.
• Error Codes for E-Series Washing Machine.

View all 22

Dryers (Vented, Condenser, Heatpump...) 13

• Heatpump/Condenser Dryer - Tank Full Error
• My Heatpump dryer is not spinning (361308/361307)
• Condenser Dryer - E30 Error
• My dryer is not heating? | 3601170, 361172, 361173, 361175
• Dryer Times for All-In-One Machines

View all 13

Cooktop (Ceramic, Induction, Gas) 12

• Buzzing noise from induction cooktop
• Child Lock - Cooktop Error Code "Lo" or "U"
• Induction Cooktop - Pulsating - Reduce in heat
• My cooktop will not turn on?
• My Gas Cooktop won't ignite/no flame

View all 12

Vacuum 3

• Midea P12 Flex Vacuum Turning Off After 10 Seconds (385619)
• Midea P10 Vacuum Troubleshooting (SKU 385614)
• P10 Vacuum Battery Replacement (385614)

Rangehood 2

• Why is my Rangehood Blue?
• How to care for your rangehood

Tapware 3

• Why is my tap dripping?
• Changing an Aerator for a Tap
• Cleaning your Black Tapware

Water Heaters 2

• Indoor Water Heater Flame Out
• Gas Water Heater - Not Igniting

Smart Toilet 5

• Smart Toilet Resetting
• Why is my Smart Toilet not flushing?
• My seat won't open or closes on me | 230163(Aquilla) & 230164(Hydra)
• My remote is not paired | 230163 (Aquilla)
• Resetting Smart Toilet Seat

Smart Locks 0

Baths 0

Showers 0

Vanities 1

• How to care for your vanity

Heat Pumps & Heating 8

• Heat Pump Not Cooling Properly
• Heat Pump Not Working
• Heat Pump Starts/Stops Consistently
• Heat Pump Not Heating Properly
• Heat pump icing up

View all 8

Your account 0

Your order 0

Gifts 0

Coupons 0

Privacy policy 0

Opt-out policy 0