Cooktop (Ceramic, Induction, Gas)

Commonly asked Cooktop FAQ's & Troubleshooting Tips

Buzzing noise from induction cooktop
Our technical team has advised that there is nothing wrong with your cooktop. While cooking on Induction, you may hear certain sounds like humming, buzzing...
Mon, 11 Oct, 2021 at 4:40 PM
Child Lock - Cooktop Error Code "Lo" or "U"
The "Lo" or "U" error code, usually signals that the child lock has been turned on.  Please hold down the lock button for approx 3-5...
Mon, 11 Oct, 2021 at 4:43 PM
Induction Cooktop - Pulsating - Reduce in heat
The unit has an Over - Temperature Protection feature.  After an extended time spent cooking, the electric board inside is at a higher temperature, in this...
Mon, 11 Oct, 2021 at 4:51 PM
My cooktop will not turn on?
Please ensure you have checked the below troubleshooting prior to completing a warranty form: 1. Is the cooktop turned on at the wall? 2. Check that th...
Mon, 11 Oct, 2021 at 6:43 PM
My Gas Cooktop won't ignite/no flame
Sometimes the little thermocouples can get a build-up of grease/matter (food), often this can look quite clean, however, please try and scrub a little fu...
Mon, 11 Oct, 2021 at 7:33 PM
My gas cooktop has a yellow flame/sooty pots
If ALL of your burners are flaming yellow and blackening your pots, it could possibly be one of the below issues: - Gas conversion has not been carried ou...
Tue, 28 Jun, 2022 at 4:06 PM