Please ensure you have checked the below troubleshooting prior to completing a warranty form:
1. Is the cooktop turned on at the wall?
2. Check that the fuse has not popped in the main circuit board.
3. Check there is not a power outage in your area.
4. Reset the cooktop by turning it off at the wall for a minimum of 1 hour.
If the same issue still occurs please complete our Warranty Form.
Please note: Warranties do not cover maintenance, installation, or user errors as per our Warranty T's & C's, fee's will be on-charged.