Help Centre

Typically, your package should reach you within 2-14 working days of placing an order.  Due to our order volumes, we currently cannot guarantee specific...

Once our dispatch team has processed your order, your Tax Invoice will be automatically emailed to you. If you cannot locate the email, please check your...

Depending on stock location and whether your order contains large and small items, we may split the order into multiple shipments via different carriers. Th...

Please click here to track your order with us. Couriers and shipping companies may take up to 24 hrs to update us on the status of the order. 

If you have received an item with damage, please review out below guidelines and how we can assist: Inspecting Your Delivery Please inspect items bef...

Yes, we deliver throughout New Zealand right to your door with our delivery partners, simply enter your address in on the checkout page to calculate costs, ...