Help Centre

Oven glass does NOT just "shatter" or "explode". The glass has been compromised by some form of impact. (We sell replacement doors at ...

If you are having issues with the enamel on the bottom of your oven wearing away (which can almost look as if it has been scratched off) this is caused by f...

Interior of Oven: Many foods contain a large amount of moisture, when this is heated it transfers the moisture content into steam. This is very normal, howe...

Please see the below instructional video on how to change out a coil element on an oven should it need replacing.

Please ensure that your oven is cleaned thoroughly every 3 months at least, or whenever food spills onto the liner of the oven, this will ensure a long life...

Oven not working after power cut If your oven isn’t working after a power cut please check the following before contacting our support team, this is usuall...

It is not unusual for your oven seal to come loose from the cavity over time, this can be from general wear & tear or after cleaning. The seal can s...

Hotplates will typically take approx 8-12 mins to boil 1L of water. Check your pot base is perfectly flat to ensure optimum heating.  

Thank you for reaching out. Typically, adjusting the oven hinges is a straightforward solution that you can easily adjust yourself. Please refer to the fol...

Proper maintenance and care of your oven can help extend its lifespan and ensure that it operates efficiently. Here are some tips to follow: Clean regu...