If your heat pump is not working, please ensure the following have all been checked before making a warranty claim to avoid the chance of having a callout charged if there were to be a user error.

Possible Causes
Recommended Solutions
The fuse has burnt outReplace the fuse
Power failureWait for power to be reinstated
Remote control batteries are deadReplace the batteries in the remote
Unit power is turned offTurn on the power
The timer is activatedTurn the timer off
The heat pump's 3 minute protection has been activatedWait 3 minutes before attempting to use after restarting

If error codes appear on the indoor unit

The unit may stop operation or continue to run safely. If the indicator lamps continue to flash or error codes appear, wait for 10 minutes. The problem may resolve itself. If not, disconnect the power, then connect it again and power the unit back on.

If the problem persists, disconnect the power and contact our customer service team/submit a warranty claim.