There could be a few different reasons why your heat pump dryer is not drying effectively. Here are some things you can try to troubleshoot the issue:

  1. Make sure the lint filter is clean. A clogged lint filter can restrict airflow, causing the dryer to take longer to dry clothes.

  2. Check the ventilation system. The dryer needs to be adequately ventilated in order to function properly. Ensure the venting system is clear of any blockages, and that the venting ducts are not kinked or crushed.

  3. Check the settings. Make sure the dryer is set to the appropriate temperature and drying time for the type of clothes you are trying to dry.

  4. Check for any visible damage. Look for any visible damage to the dryer, such as a torn drum seal or a damaged heating element. 

If these troubleshooting steps do not resolve the issue, please read through our warranty terms and complete the "Contact Form", one of our technical team will then be in touch to assist.

Please note: Warranties do not cover maintenance, installation or user errors, in addition, if you are located outside of our main city areas, fee's will be on-charged.