If your washing machine is alarming with an "unbalanced" error code, please go through the below troubleshooting to ensure that the machine has been set up properly:

  1. Please ensure that all four feet of the washer are firmly on the ground and machine cannot rock when pushed by hand.  The feet can be screwed to adjust them up or down to ensure it is levelled.
  2. Please place a level on top of the lid from side to side to ensure that it is perfectly level and make further adjustments if necessary.

Once you are sure that the machine is completely level please try operating it again, if the error still persists please fill out a warranty form through the below link or call/chat with our customer care team who will be more than happy to help :)